PK Learning & Development

PK Learning & Development

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Visiting a person in their home




Don't Just Ask "What's the Matter?" Ask "What Matters to You?"

From "What Matters To You": The ‘What matters to you?’ question can be asked in many different ways.


For example:

  • “What are the things that are important to you at the moment?”
  • “What are some of the things you would you like to achieve as a result of this support?”
  • “When you have a good day, what are the things that make it good?”


This type of approach can help you in a number of ways. First and foremost it helps to establish a relationship, but it also helps you to understand the person in the context of their own life and the things that are most important to them. With this crucial insight you are in a much better position to work with the person to find the best way forward for them.


Asking "what matters?" is central to person-centred care. Please take some time to view this great video on person-centred care from The Health Foundation:



The Health Foundation also provide and excellent guide exploring what everyone should know about person-centred care:


The Health Foundation: Person-centred care made simple 

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The  resources below give guidance on strategies you may use to ensure that someone with a communication need is supported to use their preferred means of communication successfully, to enable you and them to build up an understanding and successfully communicate. 


If you have any questions or queries in relation to communication, please contact us on where we will be happy to speak with you about any of the materials on this page.


Communication Matters: People with communication aids 


Communication Matters: Guidance for people who work with someone who uses a communication aid 


There are also easy read pages in relation to the above guidance and on the (WHO) World Health Organisation's guidance, which you may print off to help the understanding of what social isolation means.


Easy Read - UK guidelines Social Distancing 


Below is also a basic needs symbol board.  

(which can be downloaded and printed as A4 : A4 printable Basic Needs Board (pdf))


small PCS board

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