Exploring what matters
Don't Just Ask "What's the Matter?" Ask "What Matters to You?" From "What Matters To You": The ‘What matters to you?’ question can be asked in many different ways.
For example:
This type of approach can help you in a number of ways. First and foremost it helps to establish a relationship, but it also helps you to understand the person in the context of their own life and the things that are most important to them. With this crucial insight you are in a much better position to work with the person to find the best way forward for them.
Asking "what matters?" is central to person-centred care. Please take some time to view this great video on person-centred care from The Health Foundation:
The Health Foundation also provide and excellent guide exploring what everyone should know about person-centred care:
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